Citizens Advice Waverley New Video Advice Service Live In All Waverley Offices From 27th July

Following the success of the pilot Video Advice Service in the Farnham office, Citizens Advice Waverley will be extending this service to all Waverley offices from Monday 27th July.

Please see the below details, opening times and information for those wishing to access the service in any of the Waverley offices:


50 South St, Farnham GU9 7RN

Monday - Thursday, 10am-1.30pm


Village Way, Cranleigh GU6 8AF

Monday - Thursday,10am-1pm


Well Lane, Haslemere GU27 2LB

Monday, 10am-1pm

Tuesday, 1pm-5pm

Wednesday - Thursday, 10am-2pm


Baptist Church 5 Queen St, Godalming GU71BA

Monday - Friday, 10am-2pm.

The team will continue to provide advice for those with access to phone or email in the normal way:

  • Telephone: Call Advice line 0344 848 7969 to speak to an adviser
The Video Advice Service is for local people who do not have access to telephone or email or whose information and advice needs cannot be met by the current service and who can safely come to the office (with someone to support them if necessary). It is possible that appointments may be available immediately.

Alternatively, support agencies or carers in Waverley can assist by alerting the team of potential clients who cannot easily contact Citizens Advice via the following email address:

Access to the office can be gained by using the door intercom system. Unfortunately, anyone exhibiting Covid-19 symptoms will not be permitted to enter the office.

Infection control measures and equipment will be in place in the office including hand sanitiser at the entrance (which visitors will be required to use). All visitors will be directed to an interview room where they will access the advice they need via a video link to an adviser. They will be given clear instructions at all times.

The South West Surrey Domestic Abuse Outreach Service will continue to provide a telephone and email based service, (01483 898884, or email )

If you would like to discuss anything further about the Video Advice Service, please contact the team via:

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